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Your Challenges
- Semiconductor industry is expanding, placing pressure on resources required to support 24x7 operations.
- Equipment uptime and utilization directly affects fab output and revenue generation.
- Down equipment leads to bottlenecks and reduced fab output driving the need for shortest Meantime to Repair (MTTR)
- Equipment Availability needs to be optimized and driven by scheduled downtime and Meantime to PM (MTTPM)
- The Semiconductor industry needs to attract and train new talent to meet the growing demands and maintain equipment uptime.
Our Solution:
- Provide real-time access to internal and external Subject Matter Experts (iSME & eSME) for equipment and process issues.
- Improved MTTR performance and lower costs versus the traditional support model.
- Seamless implementation of Augmented Reality (AR) for hands-free enhanced support.
- Improved Preventative Maintenance (PM) procedures using AR.
- Ensuring adherence to Best Known Methods (BKM's) and accelerating the learning curve for new technicians and engineers.
Delivering Solutions that make a Difference.
Internal Subject Matter Expert iSME
- Equipment and Process Engineers can connect to fab personnel for immediate support.
External Subject Matter Expert eSME
- Access to Worldwide (WW) eSME's in real-time to support advanced troubleshooting needs.
- Qualified experts to support your needs.
Two Types of SMEs
Wider Access to Experts
Expanded Bandwidth!
